Tell Me You Got Here by Googling "Verizon Wireless DSL" PLEASE!!

If you try to cancel your Verizon Wireless DSL service for various reasons including the fact that you’ve recently discovered they’ve been double billing you for the past six months, they will slap you with a $50 cancellation fee. They will not agree to waive the cancellation fee, but will finally, reluctantly agree to reimburse you for two of the six months of overpayment, stating that because you didn’t notice it for six months they can’t reimburse the full amount.

I think, that when I get my bill for the cancellation fee, that I might just not notice it for six months. What are they going to do, cut off my service?

“Customer Service” = “Hello. How can we dick you over today?!”

Comments

Newlywife said…
Oh, this comment section is not large enough for me to rant on and on and on and on and on about what a crappy customer service department Verizon Wireless has.

The reading of this post has just re-ignited my rage at the Verizon Wireless people. My day is officially ruined.

Dammit!
Tuesday, June 20, 2006 12:31:00 PM
Anonymous said…
that truly sucks! they should refund you considering you have been blindly trusting them to bill you correctly!
Tuesday, June 20, 2006 1:30:00 PM
Katrina said…
This is exactly the kind of thing that INFURIATES me!!! We had a blood-pressure raising experience like this with an internet provider once (before we had high speed), where, months after our cancellation order, they reinstated our service without notifying us and then kept billing us for a DIALUP service for eight months after we had disconnected our land line! How, pray tell, do you charge for dialup service when there is no conduit through which the alleged customer can DIAL UP??? They didn't even have a phone number on the account.

Grrr...the runaround they gave us when we were trying to get them to fix THEIR mistake still makes me mad.

And the worst part: since it's a big, faceless company and you only ever get to talk to poor, uninformed, underpaid call center employees, you don't even KNOW WHO TO YELL AT!

(Okay, I think I'm done now.)
Tuesday, June 20, 2006 6:45:00 PM
Anonymous said…
Just hopped over here from another site but this post really caught my eye. We had the SAME thing happen to us with Verizon, only with our wireless phone service. For 2 years they billed us for two plans. When we (duh!) finally noticed it, they tried to pull the old 2 month bullshit. We had success in getting the money back only when we emailed the corporate executives and complained about making money from their loyal customers by stealing it from them. Caveat Emptor is one thing but billing mistakes that are then the problem of the customer are another. They promptly refunded our money -- in the form of credit to our account. Whatever. At least we got it back. You may want to give it a try.
Thursday, June 29, 2006 2:14:00 PM
Amy said…
Thanks, Allyson, I will!

A co-worker has been battling MCI for months now. She discontinued their service and because it was an automatic debit to her account they continued to take money out for two months past the termination date. Just now, six months and a zillion phone calls later, she got her money back.
Thursday, June 29, 2006 3:10:00 PM
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